FAQ’s

FAQ’s

1. HOW DO I KNOW WHICH COMPANY TO CHOOSE?

2. HOW DOES IT ALL WORK?

3. HOW MUCH NOTICE IS NEEDED?

4. WHAT IS THE ADVANTAGE OF BOOKING EARLY?

5. HOW WILL I KNOW WHEN MY VEHICLE IS GOING TO BE PICKED UP OR DELIVERED?

6. HOW LONG DOES IT TAKE?

7. WHAT KIND OF TRUCK WILL TRANSPORT MY VEHICLE?

8. HOW DO WE FIND OUR TRUCKERS?

9. WHAT DOES DOOR-TO-DOOR SERVICE REALLY MEAN?

10. CAN I PUT PERSONAL ITEMS IN THE VEHICLE? 

11. HOW DOES THE INSURANCE WORK? IS THE BROKER REALLY INSURED?

12. IS THE COMPANY LICENSED TO SHIP YOUR VEHICLES?

13. WHAT FORMS OF PAYMENT ARE ACCEPTED?

1. HOW DO I KNOW WHICH COMPANY TO CHOOSE?

Make sure the company which you are considering has the most hands-on experience, the most knowledge of the industry and that they utilize the best trucking companies, carrying the proper insurance. Also make sure that they have the required U.S. Government license and the required surety bond. Please check with the Better Business Bureau and/or The Chamber of Commerce in their area. If you have the time, check with the Federal Highway Administration to make sure the company really has a valid and current brokers license (in their own name) as well as a valid and current surety bond on file with the Federal Highway Administration. 

Most importantly, make sure that the company you are considering has the willingness, desire, flexibility and ability to work hard and smart to make your shipping experience pleasant, stress-free and the best one you will ever have! Make sure that they really care! Ask a lot of questions! See IF you get the right answers. See how they respond.

We believe that we have all the qualities we have just mentioned!

We have years of experience in vehicle shipping. There is nothing in vehicle shipping which we have not seen or done. We do it all well!

We know shipping very well! Hard moves are easy for us! Handling oversized autos and non-operational vehicles are easy for us! Difficult routes can be handled!

We are professional, knowledgeable and refreshingly honest. You will always get a truthful answer from us. We won’t lie to get your order! We won’t pass the buck either.

We are fully licensed as a Broker with the U.S. Government. Make sure you know the MC number of any company which you are considering. Refer to that number when calling the Federal Highway Administration to check on their record.

THE BEST DIFFERENCE THOUGH, IS THAT WE REALLY CARE.

2.HOW DOES IT ALL WORK?

Once your order has been placed with us, your vehicle shipment will be scheduled for dispatch as soon as possible to the date(s) which you have requested on your shipping order form. We will then establish a tracking file for your shipment. Then we choose the best trucking company to haul your vehicle nearest the date you have chosen. We have literally hundreds of great trucking companies. After a trucking company has been assigned to your vehicle you will get a call either from the truck driver himself or from the trucking company to schedule an exact pickup or delivery time and day. Please remember that you need to make yourself reasonably available at any time for pickup or delivery, at a convenient and safe place. 

3. HOW MUCH NOTICE IS NEEDED?

We would like to have as much notice as possible regarding your preferred transport dates. This helps to insure you that we can schedule your vehicle(s) within the timeframe which you have requested. We will gladly accept your order for shipment with as little notice as you can give us. But the more notice we have, the better. Please be assured that we will make every effort to give you great service no matter when you book with us. 

4. WHAT IS THE ADVANTAGE OF BOOKING EARLY?

If you want to be assured of the best possible service, please try to BOOK AS EARLY AS POSSIBLE! The more notice we have, the better the job we will be able to do for you. Inform us as soon as you think you may be going to ship, whether or not you have confirmed your order. That way we will be anticipating the order and can start to make arrangements early. If you can’t give us a lot of notice that’s o.k., we will still give you great service. 

5. HOW WILL I KNOW WHEN MY VEHICLE IS GOING TO BE PICKED UP OR DELIVERED?

Trucking companies generally want a 3 day window to schedule the pickup or delivery of your vehicle(s). As your pickup or delivery date gets closer, you will receive a confirmation call from the trucker who will be hauling your vehicle or the trucking company dispatcher, giving you a very specific date and time frame when they will be there to pickup or delivery the vehicle(s). Please try to accommodate the driver as best you can.Back to Top

6. HOW LONG DOES IT TAKE?

Normal transit time varies depending on where your vehicle is shipped. For example, a Coast-to-Coast move is usually delivered within 7 to 12 days once the vehicle is on the truck. A move up or down the East Coast or West Coast could be 3-7 days. A move from the Midwest to either the East Coast or West Coast is approximately 5-7 days. The actual time for your delivery may vary due to the actual route taken, as well as weather conditions, road conditions, mechanical breakdowns and even driver illness and fatigue. The transit time referenced above is based on estimated transport times, and in many cases, transit times may actually take less time. Please keep this timeframe in mind when planning your vehicle transport. 

Please remember that no company can offer a guaranteed day or time for delivery or pickup of your vehicle for the reasons above. If this happens to you, it’s a huge red flag! Please watch out. Some companies do this regularly to get your order. You will just end up waiting and waiting, angry and frustrated that you were lied to! 

7. WHAT KIND OF TRUCK WILL TRANSPORT MY VEHICLE?

In most cases, your vehicle(s) will be transported on an 8 or 10-vehicle hauler, the same type of trucks used to deliver new vehicles from factories to local dealerships. These trucks are 75 to 80 feet long and are almost 14 feet high! Therefore, they are very hard to maneuver and are restricted in some areas. Also keep in mind that any overhanging trees or low clearance bridges are unsafe for vehicles loaded on the top of the rack. Please keep these factors in mind when directing the truck to your home or pick-up/delivery location.

8. HOW DO WE FIND OUR TRUCKERS?

The truckers we use have either worked for us a long time and have a good track record hauling for us and other brokers. Others have been referred to us over the years by other trucking companies. If a new trucking company wants to haul vehicles for us we make sure that it is properly licensed with the U.S. Government and that the company has an adequate amount of insurance on it’s equipment (as required by the U.S. Government). This assures us that you are covered in the unlikely event that there is any damage. We also check their references with other brokers and trucking companies to make sure that they have a great track record and are not a “fly-by-night” company.

9. WHAT DOES DOOR-TO-DOOR SERVICE REALLY MEAN?

The trucker will get as close as possible to your actual address for pickup or delivery of your vehicle. This may be in front of your house or at a large parking lot close to you. The reasons for a different site are as follows: As stated, the truck and trailer are approximately 75-80 feet long! The trucker needs another 50 feet for ramps and loading. Also, when a vehicle is being loaded or unloaded people tend to stop and watch the process out of curiosity. This tends to be very dangerous especially when they pull over to watch. This puts both the vehicle and driver in danger. Also huge 80 foot trucks are not easy to maneuver in tight areas. The truckers are 14 feet tall! Many problems can be created due to low hanging electrical and phone wires as well as overhanging tree branches. These hazards can damage top-loaded vehicles so they need to be avoided. The driver will call you before pickup and delivery to discuss with you the best possible place to load or unload your vehicle. You may want to have a parking lot or very large area picked out beforehand.

10. CAN I PUT PERSONAL ITEMS IN THE VEHICLE?

NO. Vehicle transporters are not licensed to transport personal belongings, as they do not have a household goods transportation license issued by the Federal Government. By violating this law the trucker can be fined up to $10,000 per occurrence. If a fine is levied for breaking the law by transporting said goods, then the vehicle owner could ultimately be responsible to pay the fine back to the trucker! Minimally, the trucker may not even accept your vehicle if it’s loaded with personal property for fear of getting caught and fined. And the law enforcement agencies do look for violators on the major highways, especially weigh-in stations! In addition, if you were to place things in the vehicle they would not be covered by insurance. 

So, if a company says “no problem” when you ask about putting some things in the truck, question them immediately about the legality of it. Ask them if you are covered by insurance. Many companies will allow it (just to get your order). You may then end up in a very bad position insurance-wise and legally. They are NOT doing you a favor. They are putting you at major risk for damages and a high fine of $10,000! Ask them to guarantee you in writing to pay the fine for you!

11. HOW DOES THE INSURANCE WORK? IS THE BROKER REALLY INSURED?

The actual trucking company provides the insurance as required by Federal law. Make sure that no matter which company you choose, that they tell you this. If a broker or freight forwarder tells you that they are “fully insured” to ship your vehicle, they are flat-out lying to you. It’s the trucking company that is insured, not them. The broker is not insured for the shipment of your car. They may allude to being fully insured, when in fact they are not! This is another red flag! It’s just another trick to get your shipment! During the pickup and drop-off of the vehicle the truck driver will complete a detailed physical inspection of the vehicle, on a bill of lading, which you and he must sign and acknowledge. This same inspection will be done upon delivery, so that you can re-inspect the vehicle for any discrepancies. If any damage did occur during transit, please be sure to note it on the bill of lading at the time of delivery and have the driver sign it in agreement. If the trucker does not have a bill of lading for you to sign, either at pickup or delivery please do not release or accept the vehicle. Call us immediately while the driver is still there. No claims will be honored by the trucking company if the damage is not noted at the time of delivery and acknowledged by the driver. 

12. IS THE COMPANY LICENSED TO SHIP YOUR VEHICLES?

All brokers must be licensed with the Federal Highway Administration.

13. WHAT FORMS OF PAYMENT ARE ACCEPTED?

As a deposit to confirm your order we accept checks (mailed in or by telephone) and most major credit cards (Visa, Master Card, Discover and American Express). Usually a minimum deposit is required to initiate the transporting process and hold space on a truck. The balance due is C.O.D., with CASH or a cashier’s check if the trucker will take one, payable to the trucking company, not the broker! This is due at the time your vehicle(s) is delivered. No other form of payment will be accepted upon delivery. You may pay in full when booking if you should so choose. Ultimately you will need to pay the freight charges in full when your vehicle(s) is delivered. You cannot withhold or deduct monies from the C.O.D. amount due in order to cover any damages which may have occurred while your vehicle was transported. All claims are handled separately once the trucking company has received the signed bill of lading noting the damages.